Returns & refunds

Eligibility

Request authorisation within 30 days after delivery. Change-of-mind returns require an uninstalled, unchanged unit in its original condition. You pay return transport and a 15% restocking deduction; outgoing freight is non-refundable.

Exceptions

Installed, run, dismantled, modified or repainted units, opened electrical parts, special imports, as-is/parts-only goods and designated non-returnable items cannot receive change-of-mind returns. Correctly installed faulty units follow warranty coverage instead. Late or unauthorised returns cannot be processed.

Our error or transit damage

For defects, wrong items or properly documented freight damage, we arrange transport both ways, waive restocking and provide a full refund including outgoing freight, or an equivalent replacement. Report damage with receipt notes and photographs within 48 hours.

Process and refunds

Obtain a return number by email or phone. Use a wrapped, secured pallet or return in person to our Brampton address during opening hours. Return-transit damage is not refundable. Inspection normally takes two business days. Approved refunds reach the original payment method within 10 days of return arrival; card posting can take another 3–5 business days. Bank/Interac refunds return to the originating account. Store credit is available on request, waiving change-of-mind restocking. Different-product exchanges require a refund and new order.